Frequently Asked Questions
FAQ's
What are the check-in hours?
You can check in at Hotel Acez from 15:00. If you need to check in earlier, please contact our staff. If available, this service has an additional cost of 15:00 euros.
Payment methods available
If you book directly on our website, you will need to enter a valid credit card, but the amount of the stay will only be charged at the time of check-in. We accept payment in cash, MBway, or with the following cards: VISA, MasterCard, Maestro and American Express.
When I book with HOTEL ACEZ, do I always get the best prices?
HOTEL ACEZ has established a Best Price Guarantee Policy, so if you find a lower price for the same booking in any distribution channel, we will match the price and still offer you a 5% discount.
How can I modify or cancel my booking?
If you wish to modify or cancel your reservation, please contact us.
Can I request a room adapted for people with reduced accessibility?
The ACEZ HOTEL has rooms prepared to receive guests with reduced accessibility. Reservations are always subject to availability, so please contact the hotel team by phone or email. You can access the HOTEL contacts here.
What is the Cancellation Policy?
If you cancel your reservation more than 48 hours prior to arrival, you will not incur any costs. However, cancellations after 48 hours or no-shows will incur a cost corresponding to 50% of the total reservation value for each room.
In the case of early check-out or check-out before the agreed date, there will also be a cost corresponding to 50% of the value for each night not slept.
At what time is breakfast served?
Breakfast at the ACEZ HOTEL is served buffet style between 07:30 and 10:00 on Saturdays and Sundays and between 07:30 and 09:30 on other days. This service costs € 9,50 per person (room service is available for an additional charge).
The hotel has a Bar?
The ACEZ HOTEL has a Piano Bar, Bar & Snacks service, 24h/day. The offer includes snacks, other light meals and drinks.
Does the hotel provide Internet access?
Connect without limits in all areas of our hotel with the free Wi-Fi network. We also have a Business Corner where you can access at no extra cost.
What hospitality products are available?
The following hospitality products are provided free of charge: shower cap, shampoo/gel, soap, toilet bag, laundry bag. You can request: dental kit, shaving kit, shoe sponge, cotton pads, surgical masks and room slippers. Please confirm the price list with the hotel staff.
Is parking available at the hotel?
HOTEL ACEZ has a FREE indoor/outdoor car park.
Does the hotel have a meeting room?
Acez Hotel has multifunctional meeting rooms, fully equipped for your business meetings. Please confirm availability and corresponding price list with the hotel team. Optional coffee break.
Does the hotel provide laundry service?
We have a laundry and sewing service. If you are interested in using it, you should put your clothes in the laundry bag inside the wardrobe in your room and hand them in at reception, where you will have to fill in the respective form. You must confirm the price table with the hotel staff.
Can I store my luggage at the hotel?
The ACEZ HOTEL has a luggage room where we store your luggage free of charge.
Are pets welcome?
Pets are not allowed in the HOTEL ACEZ
What is the ACEZ HOTEL children's policy?
Children up to 4 years old can stay free of charge in the hotel, using the existing bed(s) in the room. If an extra bed is required, a supplement of EUR 30,00 will be charged. If you need a baby cot, please contact our staff (subject to availability).
Is smoking allowed in the hotel/rooms?
The rooms and other internal areas of the HOTEL ACEZ are non-smoking areas, so please do not smoke in these spaces. If you wish, you may use the balcony of your room (if applicable) or the hotel entrance. You can also smoke on the hotel terraces.
Can I order a taxi from the hotel?
You can order a taxi at any time by contacting our team.
Is the reception always open?
Our hotel is open 24 hours a day, so you can always find our team at the reception.
What is the check-out time?
Check-out is possible until 12h00. If you need a late check-out, please contact our team. If available, this service has an additional cost of 15,00€.
How does the Lost & Found service work?
After your departure, any items left in the room (except underwear) are kept at the hotel for 1 year. If you have left personal belongings in the hotel, please contact our team by email.
If I make a corporate booking, can I get a discount?
The ACEZ CORPORATE programme, applicable exclusively to bookings made through the website or directly by telephone, offers two levels of associated advantages: GRAN CORPORATE, which offers a 10% discount on the value of the stay; and JUST CORPORATE, which grants a 5% discount on the booking and the possibility of paying on credit (30 days). To access the programme, all you have to do is request the reservation by e-mail or at the hotel reception, enter it on the website at the time of booking and request the invoice in the name of the company.